Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email to support@sigmie.com and we’ll get back to you as soon as we can.
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Do you offer a free trial?
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Yes, you begin with a 14-day free trial on the Essential plan. If satisfied, you can upgrade to a paid plan that meets your needs.
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What does "up to X documents" mean?
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This means you can upload up to X items to Sigmie.
For example, a document in an online shop is a JSON representation of a product.
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What happens if I exceed the plan limits?
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We have a 10% tolerance for documents and 20% for API requests. Every request and document above those limits will be rejected from our service.
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What if I need more documents that the highest plan allows ?
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If you have more documents than the highest available plan allows, you can contact us and we will set up a plan that meets your needs.
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What is the difference between Enchanched and Basic autocomplete?
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The Enhanced autocomplete gives extra features like showing "trending searches". It's more advanced compared to the Basic option.
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What is the refund policy?
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If you are not happy with our service, contact us. We will work out a fair refund for you.